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FAQs

International Orders

Do you ship to countries outside of the United States?

While we do not ship to countries outside of the United States directly through our website, our products are available through various online retailers.

CANADA: Shop Heritage Store products on Amazon Canada and London Drugs

UK: Shop Heritage Store products on Cult Beauty

ALL OTHER COUNTRIES: Shop Heritage Store products on iHerb

Products

How can I find out more info on a product?

You can learn about all our products on their individual product pages. If you have any questions, contact us at [email protected]

Are your products vegan?

Every product is made with minimal ingredients and positive energy. We are striving for all products to be vegan and cruelty-free. Current franchises that fit this criteria are Rosewater, Castor Oil and Aura Glow Gel Creams.

Does Heritage Store test on animals?

Never. Additionally, we ensure that the vendors we purchase our ingredients from also do not test on animals.

What skin types are Heritage Store products suitable for?

All skin types, all genders, all generations. If you have skin, Heritage Store is for you.

Are your products recyclable?

Yes, most of our products are made from paper, plastic, and glass that can be recycled. Each label will contain a “Please recycle” logo for those that can be recycled.

What are Heritage Store products formulated without?

Our formulas are only made with essential ingredients. We avoid unnecessary additives like artificial dyes, preservatives, phthalates, and sulfates.

What is Vor-Mag™ Water?

We believe that raising the vibration of the water in our products makes for a more effective addition to your skincare routine. To create Vor-Mag™ water, we vortex and magnetize H2O through a proprietary method which is believed to mimic the energetics of the body, making the product more compatible with the skin.

Orders

What if I need to change or cancel my order?

We’re sorry you didn’t love your order! Please reach out to us with your order number and request and we’ll handle the rest. You can reach us at 800-862-2923 during business hours (Monday-Friday 8:30 am-5:00 pm MST), and at [email protected] after hours.

Depending on when the order was made, it may be too late to be stopped, but please contact us regardless and our team will see what we can do.

What’s the status of my order?

Please email your order number to [email protected] and we will check the status for you.

What forms of payment do you accept?

We accept all major credit cards.

How can I edit my shipping address?

If the order has been placed but not shipped, please call customer service at 1-800-862-2923 during business hours, Monday-Friday 8:30 am-5:00 pm MST. If the order has been shipped out, the address cannot be edited.

What if an item is Out of Stock?

Please check back every 2-3 weeks for the availability of the item.

Where can I purchase a Heritage Store gift card?

We do not currently sell Heritage Store gift cards.

Can I use multiple promo codes at checkout?

No, the system will not allow more than one promo code or discount to be applied at the same time.

Shipping

How fast is your shipping?

You can typically expect your shipment to arrive in 5-7 business days. We do not offer overnight shipping. If you need overnight or expedited shipping, please contact our Customer Service Department at 800-862-2923.

How much does shipping cost?

When your order total (including taxes) is more than $30.00, we will gladly ship your order with free shipping. If your order is less than $30.00 we will show your shipping total at checkout.

Returns

What is your online return policy?

If for any reason you are not satisfied with any item purchased from us or an authorized seller, you may request a refund or replacement product within sixty (60) days of purchase by calling 1-800-227-6063.

When can I get a refund?

If you have any questions or require assistance, please contact our Customer Service Department at [email protected].

What address should I send my return to?

Please send any unused product to:

Returns Department
580 West 300 North
Bldg 2-C
Ogden, UT 84404

If I need to contact someone about my purchase, who can I reach?

If you have any additional questions about anything, please contact us at [email protected].

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