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Shipping Policy

Order toll free: 1-800-TO-CAYCE (800-862-2923) for VISA, Mastercard, American Express, Discover orders only.

You can also order toll free by FAX: 800-FAX-CAYCE (800-329-2292).

To speak with a customer service representative, call 1-800-862-2923 Monday - Friday, 9 am to 7 pm EST.

When ordering by phone or mail, please include product codes and speak or write as clearly as possible. To avoid delays, please send us your complete address each time you order, including zip code.

All orders within the Continental U.S. are shipped UPS Ground unless the shipping address is a Post Office Box.  Orders going to a PO Box will be shipped USPS.

All orders shipped outside of the Continental U.S. are shipped USPS.

Shipping Charges:

Within the Continental United States

Shipping is free for all orders over $99

With the exception of shipments to Hawaii, Alaska, and U.S. territories shipments to U.S. residences and other physical addresses are sent via UPS ground. 

Shipments to post office boxes are sent via USPS. 

Either way, shipping rates are calculated automatically using UPS Ground Rates.

 

Hawaii, Alaska, U.S. Territories and All other Countries

Shipments to Hawaii, Alaska, U.S. Territories and  all other Countries are priced and sent via United States Postal Service (USPS) Priority International service.

 

International PO Boxes : You must provide a street address for shipping. We cannot ship to P.O. Boxes outside of the United States.

Call 800-862-2923 or email
customerservice@heritagestore.com